Return Policy Page
At Gulabi Thappa, we take great care in delivering premium hand block printed bedsheets and home décor items. Each piece is crafted with love, and we aim to ensure that you are delighted with your purchase.
Order Cancellation
-
If you wish to cancel your order, please email us at gulabithappa@gmail.com or call us at +91-9829366396 within 8 hours of placing the order.
-
Once an order has been dispatched, it cannot be cancelled or returned.
-
For cancellations made within the allowed timeline, a 1.5% payment gateway charge will be deducted, and the balance will be refunded to your original payment source within 7–10 working days (subject to your bank’s guidelines).
Damaged or Faulty Products
-
If you receive a damaged or faulty product, please email us with the necessary details within 12 hours of delivery at gulabithappa@gmail.com.
-
An unboxing video of the package is mandatory to process your complaint.
-
Upon verification, we will arrange an exchange with:
-
The same product (subject to availability), or
-
A different product of the same value.
-
Return Conditions
To be eligible for an exchange:
-
The product must be in original condition.
-
The product must be unused, with all tags, packaging, and invoice(s) intact.
-
Returns that do not meet these conditions will not be accepted.
Exchange Processing Time
-
Once we receive the returned product, please allow 8–10 working days for your exchange request to be fully processed and closed.
