Support Policy Page
At Gulabi Thappa (Rajelis Group), we are dedicated to ensuring that our customers have a smooth and satisfying shopping experience. This Support Policy outlines how we provide assistance before, during, and after your purchase of our hand block printed bedsheets and home décor items.
1. Customer Support Channels
You can reach our support team through the following:
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Email: gulabithappa@gmail.com
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Phone/WhatsApp: 9829366396
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Contact Form: Available on our Contact Us page
Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM (IST).
2. Response Time
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Emails and queries submitted via the website will be responded to within 24–48 business hours.
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For urgent order-related issues, we recommend contacting us via phone/WhatsApp.
3. Order Support
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Assistance with placing new orders.
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Tracking and shipping updates.
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Modifications or cancellations (before dispatch).
4. Product Support
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Information about our hand block printed bedsheets and other home décor items.
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Guidance on fabric care and maintenance.
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Help with product customization or special requests (if applicable).
5. Returns & Refunds
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For details on returns, replacements, and refunds, please refer to our Return & Refund Policy.
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Support will assist you with initiating the process if you are eligible.
6. Feedback & Complaints
We value your feedback and continuously work to improve our products and services.
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You may share your suggestions or complaints via email or the contact form.
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Complaints will be acknowledged within 48 hours and resolved at the earliest possible time.
7. Limitations of Support
Our support team will not be able to assist with:
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Issues unrelated to Gulabi Thappa products or services.
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Third-party transactions or logistics beyond our control.
